Zachary Malis
Customer experience leader focused on SaaS onboarding and account management excellence.
Tel-Aviv, IL
Full time
Remote/Hybrid
SaaS professional with expertise in customer success, onboarding, and account management. Currently supporting over 150 accounts and 3,600+ paid users...
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My Career Journey
1/2
Spike & iGPT
Customer Success Specialist
Jan 2023 - Present | 3y 9m
Tel Aviv, IL
Managed 150+ customer accounts supporting more than 3,600 users while maintaining 91% CSAT. Led 500–600 weekly interactions via email, chat, and video. Drove upsell and retention to achieve 26–47% monthly...
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Max Futbol
Senior Trainer
Jan 2018 - Jan 2023 | 5y
Developed and maintained long-term client relationships through personalized coaching. Enhanced communication and presentation skills working with clients of all abilities. Managed multiple schedules and...
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Customer Service
Calmness Under Pressure
Dealing With Ambiguity
Organizational Skills
Time Management
Presentations
Planning
Agenda (Meeting)
Engagement Skills
Action Oriented
Most proud of (2/3)
1st
Managed 150+ customer accounts supporting 3,600+ users, handling 500–600 weekly interactions and maintaining 91% CSAT.
2nd
Developed long-term client relationships through personalized coaching, improving client engagement and my presentation skills.
Career Highlights
1/2
Incident response that preserved user retention
Prevented user churn after sign‑in outage
Israel,
When an unforeseen external change disrupted users' ability to sign in, users became frustrated....
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Ongoing customer engagement and feedback practice
Boosted product impact through regular user demos
Israel,
In regular demos and discussions with users, I observed how customers adapted the product to...
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