Supervised daily operations, managed a team of 5-8, ensured seamless workflow, led experience-focused initiatives, resolved customer issues, upheld high satisfaction, and improved onboarding and team performance...

Consulted clients in wellness, tourism, and real estate on content and community strategies; created blogs, newsletters, websites, and social content; built loyal audiences; collaborated with marketing...

Managed warm leads and provided clients with comprehensive information and support regarding immigration processes, overseas real estate purchases, and related investment opportunities. Internship.

Oversaw guest onboarding and experience, managed reservations and hotel communication, and created marketing content for the hotel newspaper in collaboration with the marketing team.

Developed and managed a luxury real estate community, produced blogs, emails, and social content, managed brand voice and website, and worked closely with sales/support to meet client needs.

Coordinated personalized tours in English and Russian, advised clients, resolved concerns, delivered concierge services, managed reservations and payments, ensured smooth experience throughout client ...

Managed complete sales and service cycle for language program clients, handled CRM systems, monitored satisfaction, customized learning solutions to improve retention, and enhanced onboarding with cross-functional...