Managed full DTC e-commerce operations from product sourcing to customer retention. Built and optimized Shopify websites, planned and optimized paid social campaigns, monitored KPIs, managed customer support,...

Delivered customer orders while maintaining high service standards, managed payments, ensured customer satisfaction, and worked efficiently in a fast-paced environment.

Managed delivery schedules independently, coordinated order logistics and customer communication, and maintained punctual and reliable service.

Provided customer service in a high-volume environment, prepared orders, ensured operational efficiency, and worked collaboratively within a team setting.