Yasmin Davis
Driving strategic client success and adoption across SaaS and financial services.
Tel Aviv
Full time
Hybrid
Customer success professional with 4+ years managing strategic enterprise accounts within SaaS and financial services. Excelled in building client trust,...
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My Career Journey
1/3
ICE Data Services, Intercontinental Exchange
Strategic Client Service Manager
May 2025 - Present | 1y 3m
Tel Aviv, IL
Managed service and operational success for six strategic accounts, owned customer adoption, escalations, and long-term satisfaction. Conducted quarterly business reviews with clients, designed an issue...
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ICE Data Services, Intercontinental Exchange
Senior Client Support Specialist
Jul 2022 - May 2025 | 2y 10m
Tel Aviv, IL
Provided operational support to enterprise clients, resolved complex issues, and increased client portal adoption by 150% through outreach and engagement dashboards. Built and maintained the team's knowledge...
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Ernst & Young
Business Report Editor
Apr 2021 - Oct 2021 | 6m
Tel Aviv, IL
Reviewed and edited client-facing financial reports for clarity, accuracy, and professionalism under tight deadlines.
Active Listening
Coordinating
Complex Problem Solving
Brainstorming
Customer Service
Communications
Relationship Management
Career Highlights
1/2
Strategic Client Service Manager, ICE Data Services (2025–present)
Secured operational success for six strategic high value accounts
Tel Aviv-Yafo, IL,
In 2025, as Strategic Client Service Manager at ICE Data Services, I managed service and operational...
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Client advocate and internal liaison at Intercontinental Exchange
Aligned cross‑functional teams to solve client pain points
Tel Aviv-Yafo, IL,
In my current role I turned client pain points into actionable roadmaps by running focused brainstorming...
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