Customer-focused professional with 5 years of experience in customer relations, account management, and sales. Holds a strong background in UX/UI design and visual communication with a product-oriented mindset. Adept at optimizing user experiences, resolving complex client issues, and driving product retention. Skilled in CRM operations, data analysis, and cross-functional collaboration. Ambitious to champion user-centered product strategies and foster sustainable client relationships.

Promoted from sales to manage high-value accounts, ensuring long-term retention. Increased sales and customer satisfaction by addressing client needs and overcoming objections to meet targets. Resolved escalated inquiries, reduced churn through effective conflict management, and used CRM data analysis to enhance service quality. Collaborated with technical and operational teams to advocate for customer feedback and product improvements.