Yarden Gueta Monfred
Proactive customer specialist bridging clinical, technical, and training excellence.
Full time
On-site
Customer-facing professional with biomedical sciences background specializing in neuroscience, dedicated to supporting customers, implementing products,...
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My Career Journey
1/3
Amos Gazit
Joint Replacement Clinical Specialist
Dec 2024 - Present | 1y 8m
Served as the primary contact between surgeons, OR staff, and company teams, building long-term relationships and ensuring customer satisfaction during surgical procedures. Delivered hands-on product training,...
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Machneyuda Group
Call Center Representative
Apr 2022 - Sep 2024 | 2y 5m
Jerusalem, IL
Delivered customer support and resolved issues in a fast-paced environment. Trained new employees and improved service processes.
IDF
Medical Organization Officer / Medical Instructor (Reservists Training), Central Command
Aug 2019 - May 2021 | 1y 9m
Led simulation-based medical training for reservists to improve readiness. Implemented updated procedures and refreshed operational knowledge across reserve forces. Coordinated cross-functional operations,...
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Analytical Thinking
Problem Solving
Calmness Under Pressure
Collaboration
Communications
Quick Learning
Preparedness
Decisiveness
Most proud of (2/3)
1st
Noticed a nonsensical robotic-surgery reading, manually re-measured and corrected it; surgeon praised my judgment.
2nd
Recommended alternative surgical equipment to a surgeon unfamiliar with the technique, improving procedure outcomes.
Career Highlights
1/1
Robotic surgical team member — OR troubleshooting
Prevented robotic measurement error in surgery
Jerusalem, IL,
In the operating room as a robotic surgical team member, I noticed the robot reporting a parameter...
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My values
Customer Satisfaction
Dedication
Problem Solving
Education
The Hebrew University of Jerusalem
Biomedical Sciences (Specialized in Neuroscience)
2024
Language(s) I speak
Hebrew
Fluent
English
Intermediate