Cisco Academy Specialty: Computer Networks Technician

CRM & CMS Specialist with hands-on experience in the iGaming sector, specializing in marketing automation, casino operations, and player retention. Proven ability managing CRM and CMS for the DACH market, creating automated communication journeys, optimizing casino game catalogs, and generating high-impact promotional campaigns. Developed advanced communication and customer interaction skills as an Online Game Presenter. Passionate about advancing digital player experiences, continuously learning, and seeking opportunities to innovate in casino operations and CRM strategies.

Managed CRM and CMS for the DACH market, automated player communication journeys, ensured email deliverability and CRM tool optimization, organized a catalogue of 16,000+ casino games, crafted and implemented promotional campaigns, coordinated with designers and game providers, and provided operational support.

CRM & CMS Specialist

Presented live casino games in English, ensured adherence to gaming procedures, maintained game integrity, developed on-camera presentation and communication skills, and worked collaboratively with supervisors and studio staff.