Experienced professional with a background in team management, customer service, and project coordination. Most recently served as Team Leader at TikTok México, supervising content moderators and leading performance-driven projects. Previously held roles as Account Supervisor and Team Lead at Sykes Mexico, focusing on KPI achievement, strategic planning, and team development. Recognized for strong interpersonal skills, leadership, and a commitment to continuous improvement. Motivated by opportunities to drive operational excellence and foster collaborative, high-performing teams.

Supervised a team of 15 agents, ensuring compliance with KPIs. Conducted performance monitoring, audits, and delivered coaching sessions to support agent growth and motivation.

Team Lead All State FNOL

Supervised a team of 17 content moderators, ensuring compliance with KPIs. Developed and implemented Performance Improvement Plans, led the launch of a new LOB, and managed team schedules for operational coverage. Collaborated with global teams and led performance-driven projects to improve team metrics.

Team Leader TnS

Oversaw Team Leaders to achieve account KPIs. Designed strategic action plans, acted as liaison between client and internal leadership, led business review meetings, and supported recruitment processes.