Xiadani Jiménez Chávez
Customer service & risk specialist delivering VIP retention and fraud prevention excellence.
Mexico City, MX
Full time
Remote
Experienced Customer Service, VIP Relations, and Risk & Fraud Specialist with over three years in the online gaming industry. Proven track record at Casino...
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My Career Journey
1/4
Casino Winpot
Customer Service & VIP Support Specialist
Apr 2023 - May 2026 | 3y 1m
Mexico City, MX
Provided omnichannel customer support, managed account verification, identified fraud patterns and bonus abuse, conducted risk assessments, managed promotional campaigns, calculated incentives, and delivered...
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Customer Solutions
Customer Service Representative
Mar 2022 - Feb 2023 | 11m
Mexico City, MX
Delivered customer support via phone and digital channels, promoted products and services, resolved complaints, maintained interaction records, and utilized sales techniques to increase engagement.
Price Shoes
Cashier / Sales Associate
Oct 2017 - Mar 2018 | 5m
Mexico City, MX
Processed transactions, assisted customers, managed returns and complaints, and promoted special offers.
Walmart
Administrative Assistant
Sep 2015 - Oct 2017 | 2y 1m
Mexico City, MX
Handled inventory records, administrative documentation, and report preparation; supported daily operations and assisted customers and suppliers.
Education
Centro de Estudios Tecnológico Industrial y de Servicios (CETIS)
Human Resources Administration
Ongoing
Language(s) I speak
Spanish
Fluent
English
Intermediate