Wissam Nasyr
Multilingual tech support and AI annotation specialist with gaming and customer support expertise.
Katowice, PL
Full time
Remote/On-site
Detail-oriented and multilingual professional experienced in AI data annotation, player and IT support, and game testing. Demonstrated success at Telus...
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My Career Journey
1/6
Arcane Studios Online
Customer Support and Service Promoter
- Present | N/A
Promoted Discord server across digital platforms, managed client support tickets, and assisted users in platform navigation and transactions.
Telus Digital
AI Data Annotation Specialist
Sep 2025 - Apr 2026 | 7m
Katowice, PL
Labeled and annotated video content to train AI models, applied content policies, reviewed Arabic and English content for quality, and collaborated with the team to meet production targets.
Keywords Studios
Player Support Agent – French & English
Dec 2024 - Sep 2025 | 9m
Katowice, PL
Managed French and English player support using Zendesk, diagnosed technical problems, maintained high customer satisfaction, followed escalation procedures, and applied KYC processes for account and billing...
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Keywords Studios
Arabic Game Tester
Jan 2024 - Dec 2024 | 11m
Katowice, PL
Tested video game content in Arabic, reported bugs and localization issues, documented defects, and ensured content met cultural and linguistic standards.
Support Your App
IT Support Consultant
Mar 2023 - Oct 2023 | 7m
Casablanca, MA
Provided first and second-line IT support, managed support tickets, collaborated on troubleshooting, and enhanced team documentation for recurring issues.
Atlas Gaming
Customer Support Assistant
Mar 2022 - Mar 2023 | 1y
Casablanca, MA
Assisted with gaming system issues, communicated fluently in English, French, and Arabic, managed bookings, and implemented strategies to increase positive customer reviews.
Active Listening
Empathy
Troubleshooting (Problem Solving)
Customer Service
Accountability
Knowledge Transfer
Collaboration
Analytical Thinking
Problem Reporting
Proactivity
Most proud of (1/3)
1st
Resolved a complex account and billing player-support case at Keywords Studios, keeping the player informed until fully resolved
Career Highlights
1/1
Player Support, Keywords Studios
Uncovered recurring billing failures and improved triage
Katowice, PL,
In my role at Keywords Studios I handled a complex player support case involving account and...
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My values
Empathy
Problem Solving
Initiative
Accountability
Communication
Education
WSB University
Computer Science
Ongoing
Afak Al Ajyal High School
2022
Certifications & Qualifications
Alison Social Media Marketing Course
Alison2026
EF SET English Certificate
2023
TCF French Certificate
2021
Language(s) I speak
English
Fluent
French
Fluent
Arabic
Fluent
Polish
Beginner