Victor Procoptzov
AI-driven Product Manager mastering user-centric solutions and autonomous agent design.
Tirat Karmel, IL
Full time
On-site/Hybrid/Remote
Certified Product Manager with 11 years of experience leading cross-functional teams and optimizing complex workflows. Transitioned from operational leadership...
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My Career Journey
1/3
HOT
Customer Operations Specialist
- Present | N/A
Analyzed user pain points, managed customer service workflows, and bridged technical issues between users and internal systems under strict SLAs.
Autonomous AI Order Management Agent
Product Manager & Creator
Jan 2025 - Jan 2026 | 1y
Conceptualized and managed an AI agent for automated complex order cancellation, achieving a 50% reduction in support tickets. Defined system logic, journey maps, and prompt strategies. Led integration...
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Operations & Logistics Manager
Jan 2015 - Jan 2026 | 11y
Redesigned operational workflows and treated platforms as products to optimize resource allocation and efficiency. Led and mentored teams of 50 employees, maintained high standards in teamwork, and translated...
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Leadership
Coordinating
Active Listening
Communications
Problem Solving
Collaboration
Active Learning
Most proud of (2/3)
1st
Built and launched an autonomous AI order-management agent that cut support tickets by 50% while restricting data intake to protect credentials
2nd
Redesigned operations and workflows, led and mentored a 50-person team, and removed an order-allocation bottleneck to reduce delays
Career Highlights
1/2
Product Manager & Creator, Autonomous AI Order Management Agent (2025)
product manager
Tirat Karmel, IL,
In 2025 I conceived and managed an Autonomous AI Order Management Agent to handle complex order...
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Product/Operations lead — workflow redesign and stakeholder engagement
Simplified order allocation to reduce delays
Tirat Karmel, IL,
As a product/operations lead I uncovered a bottleneck in the order allocation workflow that caused...
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