Victor Hugo Alfaro Ocampo
Governance & Risk Leader: 25+ years driving operational excellence & compliance
México City
Full time
Hybrid
Senior executive specializing in operational risk, governance, issue management, and controls, with 25+ years of experience in financial services, telecommunications,...
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My Career Journey
1/5
Citi / Banamex
Assistant Vice President – Operational Risk Manager
Feb 2022 - Aug 2026 | 4y 6m
Mexico City, MX
Led governance of Issue Management for three Assessment Units, achieving four years of 100% Green KPIs and zero overdue issues. Managed issue lifecycle governance, coordinated operational risk remediation,...
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INDEPENDENT
Independent consultant
Dec 2019 - Feb 2022 | 2y 2m
Mexico City, MX
Provided consulting in risk management, organizational structures assessments, process optimization, control implementation, and performance measurement. Developed KPI and reporting frameworks. Designed...
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Grupo México, División Infraestructura
Senior Manager Internal Control Corporate
Mar 2018 - Nov 2019 | 1y 8m
Directed Internal Control for Infrastructure Division, implemented the COSO framework, managed risk and governance initiatives, and ensured 100% regulatory compliance. Reduced fraud exposure by over 90%...
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CitiBanamex
Sr. Business Development Officer
Aug 2017 - Mar 2018 | 7m
Oversaw compliance projects, implemented digital banking policies, and supported AML, Data Management, and Business Continuity. Achieved zero significant audit findings.
Telefónica Móviles México (Movistar)
Internal Control Manager (last role)
Jun 2003 - Aug 2017 | 14y 2m
Led Internal Control and Corporate Governance initiatives. Managed SOX controls and financial processes, supported fraud mitigation, coordinated executive reporting, and achieved ISO 9000 certification....
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Ethical Standards And Conduct
Leadership
Influencing Skills
Governance
Collaboration
Business Acumen
Team Leadership
Mentorship
Trustworthiness
Most proud of (3/3)
1st
To be the first in my family to earn a university degree
2nd
Achieve quality certifications in the telecommunications industry (the first in Mexico)
3rd
when the bank's (Banamex) operations areas recognize my work as Issue Management Lead
Career Highlights
1/2
Mexico operation representative at Telefónica HQ, Madrid
Represented Mexico on Telefónica's corporate control committees
Mexico City, MX,
As Mexico’s representative on Telefónica’s corporate control committees in Madrid, I brought...
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Leader, Mexico operations at Telefónica — influenced teams with respect
Built a culture of ethics, transparency and mentorship
Mexico City, MX,
In Mexico I saw an urgent need for ethics and transparency and acted to change workplace norms....
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Fun fact about me
I am a big fan of American football (NFL) in general and the Raiders in particular.
My values
Ethical Behavior
Loyalty
Collaboration
Belonging
Respect
Education
Universidad Nacional Autónoma de México (UNAM)
Organizational Design and Procedures
1998
Universidad Nacional Autónoma de México (UNAM)
Administration
1996
Certifications & Qualifications
ISO 9000 Certification
Telefónica México2026
Language(s) I speak
Spanish
Fluent
English
Intermediate
Portuguese
Intermediate