Valeria Gladushevskaya
Driving customer-centric support with AI, process excellence, and team leadership.
Full time
Technical Support Team Lead specializing in fintech, SaaS, and support operations with 4+ years' experience across global platforms. Proven in leading...
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My Career Journey
1/5
Payouts
Technical Support Team Lead
Dec 2025 - Present | 7m
Herzliya, IL
Lead Technical Support operations for a global fintech payment platform. Partnered with Engineering for 20+ Back Office enhancements, reducing verification failures and improving operational efficiency....
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Lusha
Technical Support Specialist
Nov 2024 - Nov 2025 | 1y
Tel Aviv, IL
Supported SaaS customers, managed 70+ daily technical cases, investigated API issues, led GDPR privacy initiatives, worked with Product and Engineering, enhanced AI chatbot automation, and performed Jira...
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OSA Commerce
Technical Support Specialist (L2)
Apr 2022 - Oct 2024 | 2y 6m
Rishon Lezion, IL
Delivered L2 support for enterprise platforms, investigated incidents using Kibana and Postman, troubleshot API integrations, created documentation, and delivered onboarding and training.
Tradenet Capital Markets
Sales Support Specialist
Feb 2020 - Mar 2022 | 2y 1m
Tel Aviv, IL
Managed Salesforce operations, produced sales analytics, collaborated with Marketing, and optimized sales workflows and reporting.
Appco Group Asia
Client Account Executive
Jul 2015 - Jul 2019 | 4y
Singapore, SG
Managed enterprise telecom and energy campaigns, generated Salesforce revenue reports, created training materials, improved workflows via automation, and delivered post-sales support.
Education
University of Sunderland (MDIS Singapore)
Bachelor of Science (Hons) International Tourism & Hospitality Management
2015
Samara State Academy of Social Sciences and Humanities
Faculty of History
2010
Certifications & Qualifications
Methodology of teaching belly dance
Alisha Dance Academy - Russia, Samara2025
Advanced Education in Cosmetic Chemistry & Skin Biochemistry
2025
Gemology - Grading and Evaluating polished Diamonds
Center of Gemological Studies (C.G.S) - Israel, Ramat Gan2023
Cosmetology Course
Newman Center College, Tel Aviv2023
Language(s) I speak
English
Fluent
Hebrew
Intermediate
Russian
Fluent
Arabic
Beginner