Toka Mohamed Farag Abd Elkhalek
Dedicated banking professional excelling in customer service and relationship management.
Full time
On-site/Hybrid
Banking professional with over six years of experience in retail banking, specializing in customer service and relationship management. Currently a Relationship...
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My Career Journey
1/5
National Bank of Egypt (Al Ahly Bank)
Relationship Manager (RM) — Premier Customers
Mar 2022 - Present | 4y 2m
Manage a portfolio of platinum customers, ensuring high service quality and retention. Lead onboarding and documentation including KYC/AML checks and account activation. Handle account servicing requests...
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National Bank of Egypt (Al Ahly Bank)
Customer Service Representative
Dec 2019 - Mar 2022 | 2y 3m
Handled customer inquiries and service requests across accounts, cards, and branch services. Supported account opening, KYC documentation, and account maintenance. Processed debit/credit card requests...
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Abu Dhabi Islamic Bank (ADIB)
Customer Service Representative (Greeter / Front Office)
Nov 2018 - Dec 2019 | 1y 1m
Welcomed customers, managed walk-in flow, and directed requests to appropriate channels. Guided customers on forms and documentation, supported front-office requests, coordinated card/cheque book requests,...
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National Bank of Egypt
Human Resources Trainee
Aug 2017 - Sep 2017 | 1m
Supported basic HR administrative tasks and learned bank documentation standards.
Arab African International Bank
Customer Service Trainee
Jul 2017 - Aug 2017 | 1m
Observed customer service workflows, documentation requirements, and service request processing.
Education
Akhbar El Youm Academy
Accounting
Ongoing
Certifications & Qualifications
Communication Skills Course
Logics2019
Principles of Banking Certificate
Egyptian Banking Institute (EBI)2018
Language(s) I speak
Arabic
Fluent
English
Intermediate