Conducted risk assessments on player accounts and monetary transactions. Reviewed and validated KYC documentation and determined legitimacy. Monitored withdrawals, refunds, and transaction behavior. Escalated...

Conducted end-to-end fraud investigations. Analyzed disputed transactions and banking system data. Interviewed fraud victims and issued investigation outcomes. Ensured SLA compliance and regulatory adherence....

Screened incoming fraud cases against known risk indicators. Blocked accounts and access channels to prevent losses. Recorded fraud actions and trends for management reporting. Reported implicated external...

Managed high-volume client interactions. Processed payments and resolved account discrepancies. Investigated and resolved billing and transaction disputes, ensuring accurate outcomes and client satisf...

Acted as 2IC to the team, assisting with workflow oversight and escalations. Performed quality assurance reviews, identifying gaps and driving improvements in KPI scores.

Managed store operations, staff, and cash handling.