Customer Service Skills Certification

Insights on Business Leadership in Times of Change

I am a creative and detail-oriented Social Media Specialist with a strong background in video editing and producing high-impact graphics such as banners, flyers, and promotional assets. My expertise includes managing multi-platform channels (Instagram, TikTok, Facebook, YouTube) and delivering end-to-end digital content using tools like Adobe Photoshop, Canva, Premiere Pro, and After Effects. At CECentral Warsaw and The Green Shop, I successfully managed content strategy and digital community engagement. I am driven by a passion for impactful storytelling, thrive on continuous improvement, and aspire to grow in digital content strategy and leadership.

Designed eye-catching graphic assets including digital banners, event flyers, promotional posts, and branded visual announcements. Produced and edited engaging video content optimized for short-form reels and multi-channel publishing using CapCut and video editing suites. Managed, scheduled, and optimized digital social media channels across Instagram, TikTok, Facebook, and YouTube to maximize reach and engagement. Monitored daily direct messages and community comments with prompt response times, resolving audience inquiries and fostering positive community relationships. Tracked channel performance metrics and viewer engagement trends to continuously improve creative content strategy and visual presentation.

Social Media Specialist & Graphic Designer (Part-Time)

Handled daily administrative workflows, customer correspondence, and client communications with promptness and accuracy. Prepared and processed client invoices and managed basic financial recordkeeping with strict attention to detail. Contributed to visual content organization and structural layout during the company website launch.