Stefania Rinaldi
Driving employee engagement and client success through operational excellence.
Full time/Part time/Project based
Remote
People Operations and Customer Success professional with a background in HR management, client relationship building, and cross-functional team leadership....
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My Career Journey
1/6
Digital Checkmate LTD
Customer Success Manager
Jan 2024 - Present | 2y 7m
Managed a portfolio of international clients and built long-term relationships, ensured customer satisfaction and retention, acted as primary contact, provided strategic guidance, resolved issues, identified...
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Independent Contractor
Learning & Development Specialist
Jan 2024 - Present | 2y 7m
Designed and implemented individualized programs for students, promoted cognitive and social development, developed inclusive strategies for SLD and neurodevelopmental needs, and collaborated with families...
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Solid V3 inc
HR Manager - People Operations
Jan 2023 - Jan 2026 | 3y
West Hollywood, US
Led People Operations in a remote international organization, managed recruitment, onboarding, relations, performance, and policies, partnered on hiring and talent, streamlined HR processes, coordinated...
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Ministero dell’Istruzione
Teacher and Coordinator
Jan 2019 - Jan 2024 | 5y
Planned and coordinated educational activities, collaborated with teams and families, led classroom organization, promoted inclusivity, adapted strategies to diverse needs, and encouraged communication...
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Ministero dell’Istruzione
Italian as a Second Language (L2) Teacher
Jan 2013 - Jan 2019 | 6y
Developed and delivered Italian language courses for non-native adults and migrants, assessed proficiency, created personalized learning plans, promoted education and integration, and collaborated with...
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Teatro Telaio
Social Media Manager
Jan 2013 - Jan 2016 | 3y
Brescia, IT
Managed communications, created marketing content, coordinated with Spanish-speaking partners, designed and delivered educational and theatre workshops for young students.
Customer Service
Trustworthiness
Relationship Building
Leadership
Team Management
Collaboration
Teamwork
Empathy
Assertiveness
Most proud of (2/3)
1st
I completed a new client onboarding, earning the customer's full trust and clear satisfaction.
2nd
I reorganized our agency into a smaller, more committed team, reducing costs and boosting revenue.
Career Highlights
1/1
Managed creator success and advocacy at the agency
Grew a creator's brand during her exit notice
Italia,
When a creator gave notice to join a higher-paying offer, I coordinated our team to emphasize...
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My values
Customer Satisfaction
Trustworthiness
Empathy
Teamwork
Leadership
Education
Università degli studi di Bergamo
Educational Science
2024
Università degli Studi di Siena - UNISTRASI
Pedagogy and Human Resources
2019
Università degli Studi di Parma
Modern Literature with a focus on Linguistics
2010
Certifications & Qualifications
DITALS Level I Certification – Teaching Italian as a Foreign Language (L2)
Università degli Studi di Siena - UNISTRASI2018
Language(s) I speak
Italian
Fluent
English
Fluent
Spanish
Intermediate