Stanislav Romanenko
Ensuring accuracy & quality in CRM, casino platforms, and digital operations.
Warsaw, PL
Full time
On-site/Hybrid/Remote
Detail-oriented specialist with a background in back-office operations, casino platforms, and content management. Advanced experience as Shift Manager...
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My Career Journey
1/3
Heroes of Support
VIP Support Agent
Sep 2024 - Present | 2y
Managed multi-platform casino and payment systems, ensured smooth operation and accuracy of client data, worked with back-office tools to document, track, and resolve complex cases, contributed to process...
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BrainRocket
CRM Global Executive
Mar 2026 - Aug 2026 | 5m
Warsaw, PL
Created and configured email, SMS, and Autobonus campaigns using CRM platforms, set up Journeys/Campaigns, monitored and analyzed campaign results, and managed the content library with regular updates...
Mezze Hummus & Falafel
Shift Manager
May 2023 - Aug 2024 | 1y 3m
Supervised daily operations and staff performance, managed cash handling, reporting, and shift schedules, ensured service quality and customer satisfaction, and trained and supported new employees.
Calmness Under Pressure
Empathy
Emotional Intelligence
Collaboration
Analytical Thinking
Problem Solving
Most proud of (2/3)
1st
Managed casino and payment systems for VIP clients, ensuring uptime, accuracy and regulatory compliance.
2nd
Exceeded KPIs (150%), resolving VIP payment issues through cross-team coordination and process improvements.
Career Highlights
1/1
Cross-functional escalation lead — client-facing technical case
Resolved complex client escalation via cross-team ownership
Warsaw, 2026
In a high-severity client escalation I led the end-to-end resolution. I stepped back to map the...
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My values
Problem Solving
Empathy
Collaboration
Accountability
Continuous Learning
Education
Vistula University
International Relations
2026
Language(s) I speak
Russian
Fluent
Ukrainian
Fluent
Polish
Intermediate
English
Intermediate
Spanish
Beginner