Anti-Fraud Officer with a strong background in financial operations and technical support. Currently at IOS Services SRL, I specialize in transaction monitoring, KYC validation, and fraud prevention. Previously, I provided technical support for Kraft Heinz at Stefanini, resolving complex IT issues and managing service requests. My experience also includes troubleshooting international telecom issues at S.C. Aeroglobal SRL. I am motivated by process improvement, compliance, and delivering secure, efficient solutions. I aspire to further develop my expertise in financial security and risk management.

Examined transaction alerts for suspicious activity, processed payments and deposits, analyzed payment errors, restricted accounts for fraud, validated KYC and SOF/SOW documents, reviewed gameplay for bonus abuse, voided fraudulent winnings, and exported GDPR data.

Anti-Fraud Officer, Financial department

Solved technical issues for Kraft Heinz users, escalated tickets, managed hardware/software requests, and handled Office, Windows, and other software problems using ServiceNow.

Support Engineer

Checked and remedied technical issues for international calls from the US and Canada, and rectified customer accounts for system accuracy.