Shavit Cohen Ben-Avraham
Driving customer success through technical expertise in SaaS solutions.
Israel
Full time/Project based
On-site/Hybrid
Technical Account Manager with over 6 years in B2B SaaS and enterprise systems. Expertise includes customer engagement, product implementation, and full...
Show more
My Career Journey
1/3
Content Swarm
Technical Product Manager
Jan 2023 - Present | 3y 7m
Launched two AI-driven LinkedIn products resulting in 4x user growth and 5x revenue increase. Improved adoption and retention by analyzing usage data and partnering with Customer Success. Developed customer...
Show more
UNIPHORE/ JACADA
Product Specialist & Professional Services Engineer
Jan 2019 - Jan 2023 | 4y
Led solution design and delivery for Discount Bank, reducing handling time and saving 400+ weekly hours. Designed operational dashboards, improved transparency, and drove regulatory compliance. Supported...
Show more
888 HOLDINGS
Technical Integration Manager
Jan 2012 - Jan 2019 | 7y
Managed end-to-end integrations with vendors, onboarding, relationship management, and technical collaboration. Built vendor mock environments reducing issues and accelerating development. Led technical...
Show more
Collaboration
Coordinating
Customer Service
Problem Solving
Resourcefulness
Adaptability
Communications
Most proud of (2/3)
1st
Built the company's first unattended automation solution, cutting handling time by 50%, increasing customer trust, and expanding the engagement.
2nd
Launched two AI-driven LinkedIn products as Technical Product Manager, driving 4x user growth and 5x revenue increase.
Career Highlights
1/2
Project with Discount Bank — cross-team product & engineering
Built real-time dashboard to restore visibility and compliance
Israel, 2020
In a project with Discount Bank I identified a visibility gap that hindered troubleshooting and...
Show more
Integration workaround using a browser extension — product/engineering
Delivered UX fix despite third‑party API permission limits
Israel, 2024
While integrating a third‑party API I encountered a permissions limitation that blocked a key...
Show more
My values
Problem Solving
Customer-Centricity
Collaboration
Innovation
Responsibility
Education
Analiza College
Project Management & Information Systems Implementation (ERP)
Ongoing
Certifications & Qualifications
Product Analytics Certification
Pendo2024
Product Management Certification
Udemy2023
Language(s) I speak
English
Fluent
Hebrew
Fluent