Shaul Feldman
Driving revenue growth and customer retention in SaaS and tech markets.
Haifa, IL
Full time
Hybrid/Remote
Commercially driven Account Management & Customer Success leader with over 10 years’ experience managing enterprise and SMB portfolios across APAC, UK,...
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My Career Journey
1/6
VYBRNT
Customer Success Manager
Jan 2025 - Mar 2026 | 1y 2m
Melbourne, AU
Managed strategic customer portfolios, driving retention, engagement, and revenue growth initiatives. Led performance-driven email and SMS marketing campaigns, improving client ROI. Optimised ActiveCampaign...
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Glory Global Solutions
Business Development Manager
Jun 2024 - Dec 2024 | 6m
Melbourne, AU
Generated new business opportunities through prospecting and relationship development. Managed enterprise sales cycle from discovery through negotiation and deal closure. Engaged C-level stakeholders to...
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Order Up!
National Key Account Manager
Jul 2021 - Jun 2024 | 2y 11m
Melbourne, AU
Managed 100+ enterprise and SMB accounts across UK, New Zealand, and Fiji. Achieved 25% YoY revenue growth through account expansion and management. Reduced churn by 20% with proactive customer success...
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Order Up!
Customer Success Manager
Jul 2020 - Jul 2021 | 1y
Melbourne, AU
Onboarded 150+ customers, reducing time-to-value by 40%. Developed training materials, lowering support tickets by 25%. Identified growth opportunities and increased contract values through upsell. Monitored...
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Acknowledge Education
Trainer & Assessor (Concurrent Role)
Jan 2017 - Jul 2021 | 4y 6m
Melbourne, AU
Delivered Certificate IV to Diploma Business and Hospitality programs. Achieved 95% completion rates through facilitation and mentoring. Developed compliant materials aligned with Australian standards...
Order Up!
Business Development & Account Manager
Oct 2016 - Jul 2020 | 3y 9m
Melbourne, AU
Expanded ANZ market via partnerships and outreach. Negotiated commercial agreements with senior stakeholders. Improved CRM processes and forecasting by 35%. Grew customer acquisition and pipeline via consultative...
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Relationship Building
Problem Solving
Collaboration
Business Acumen
Discussion Facilitation
Coordinating
Distributed Team Management
Sales
Most proud of (2/3)
1st
I grew revenue 25% YoY, cut churn 20%, and managed 100+ strategic accounts as National Key Account Manager.
2nd
I expanded the ANZ market as Business Development & Account Manager and improved CRM forecasting accuracy by 35%.
Career Highlights
1/1
Commercially driven leader with 10+ years of experience managing enterprise and SMB portfolios across APAC, UK, and ANZ markets. Proven track record of driving revenue expansion, reducing churn, increasing customer lifetime value, and building long-term strategic partnerships in fast-paced SaaS and technology environments.
Customer Success & Account Management Leader
Australia,
In my recent roles at Order Up! and VYBRNT, I have managed enterprise and SME client
portfolios...
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Fun fact about me
My Shiba Inu is convinced he's the boss.
I just handle payroll, entertainment, food delivery, and transportation.
The funny part is that he's not entirely wrong.
My values
Collaboration
Problem Solving
Customer-Centricity
Results-Oriented
Leadership
Education
Central Queensland University
Bachelor of Business Management
2016
HBA Learning Centres
Certificate IV in Training and Assessment (TAE4011
2010
William Angliss Institute
Advanced Diploma of Hospitality Management
2009
Certifications & Qualifications
Customer Success Management Certification
Success Coaching2026
Language(s) I speak
English
Fluent
Hebrew
Fluent
Russian
Fluent