Managed B2B SaaS portfolio from 600 SMB accounts to 70 high-complexity accounts. Executed upsell and cross-sell opportunities, partnered with Sales for revenue growth, and managed a key channel partnership....

Graded assignments and exams in econometrics, provided structured feedback, and assisted in course administration. Maintained high academic standards for undergraduate quantitative courses.

Managed HR operations across military bases, overseeing soldier intake, personnel records, and administrative reporting for command-level decisions.

Managed high-volume customer operations via multiple channels meeting KPIs. Identified recurring user issues to improve processes and mentored new hires.

Managed store operations, staff scheduling, inventory, and vendor relations to achieve sales targets. Led teams through operational planning and cross-functional coordination.