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Shai Rinski
Expert in client relations and seamless cross-functional service delivery.
Ramat Gan, IL
Full time
Hybrid/On-site
Experienced Client Relations professional with a background in managing B2B and B2C accounts, specializing in onboarding, service lifecycle management,...
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My Career Journey
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Arba Onot
Client Relations Manager
Jan 2025 - Present | 1y 9m
Managed a portfolio of client accounts, forms, and processes. Acted as the main point of contact for clients, coordinating documentation and ongoing processes. Led cross-functional workflows and collaborated...
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Digestive Disease Endoscopy Center
Client Relations Coordinator & Nurse
Jan 2024 - Jan 2025 | 1y
Acted as the main point of contact for clients and their families, maintaining high satisfaction standards. Managed client documentation in computerized systems with zero-error data integrity. Coordinated...
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WAGI Washington Gastroenterology Infusion Center
Clinical Specialist
Jan 2023 - Jan 2024 | 1y
Led full-service lifecycle as main point of contact for 8 clients and families. Coordinated workflows and led onboarding and training for new clinical staff. Optimized operational efficiency and managed...
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St. Michael's Medical Center
Nursing Internship
Jan 2021 - Jan 2023 | 2y
Completed a clinical internship across hospital departments, nursing home, clinics, and mental health centers. Provided client care and education, tailored solutions to individual needs, and drove client...
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Education
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Olympic College
B.Sc. in Nursing (RN)
2023
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Olympic College
BA
2018
Certifications & Qualifications
GenAI for Business Process Automation Specialization
2026
Google AI Essentials | AI Automation: n8n & APIs
Google2026
Customer Success Management
2026
Generative AI for Customer Success
2026
Applying Predictive Analytics in CSM (Uncovering Opportunities and Risks)
2026
Salesforce Essential Training
2026
Data Analytics: Dashboards vs. Data Stories
2026
A Smarter Approach to Measuring Customer Experience
2026
Customer Success: Acing Your Quarterly Business Review
2026
Velaris Mini-MBA: Applied AI for Customer Success
Velaris2026
Language(s) I speak
Hebrew
Fluent
English
Fluent