Seerat Maqsood
Driving retention and account health for SaaS & eCommerce enterprises
Full time/Part time/Project based
Remote
Dynamic Customer Success Lead with 6+ years' expertise in SaaS and eCommerce platforms, excelling in account health strategy, churn prevention, and cross-functional...
Show more
My Career Journey
1/4
Devsinc
Lead – Customer Success
Feb 2024 - Present | 2y 8m
Lahore, PK
Managed a portfolio of 90 clients for retention and health, maintained 95% logo retention, designed data dashboards for account tracking, implemented workflow optimizations cutting resolution times by...
Show more
Devsinc
Customer Success & Delivery Specialist
Apr 2023 - Jan 2024 | 9m
Lahore, PK
Guided 50+ merchants through SaaS onboarding, reduced time-to-value by 40%, conducted deep account health checks for internal teams, and delivered user feedback to product teams through 100+ post-implementation...
Show more
Devsinc
Customer Success Executive
Sep 2021 - Apr 2023 | 1y 7m
Lahore, PK
Monitored account health, tracked support tickets and SLA, and managed communication workflows to eliminate friction in technical and support resolutions.
Coding Pixel
Customer Success Associate
Jul 2019 - Aug 2021 | 2y 1m
Lahore, PK
Provided onboarding and technical support for B2B SaaS and Shopify merchants, configured integrations, maintained client relationships, and drove tool adoption and CSAT improvements.
Active Listening
Calmness Under Pressure
Collaboration
Communications
Proactivity
Customer Service
Relationship Building
Problem Solving
Coordinating
Most proud of (2/3)
1st
Managed a 90-client portfolio, maintained 95% logo retention, and drove $300K in upsells by optimizing workflows.
2nd
Guided 50+ merchants through SaaS onboarding, cut time-to-value by 40% with dashboards and health checks.
Career Highlights
1/2
Lead — Customer Success, Devsinc (2024–present)
Drove 95% retention and $300K upsell across 90 accounts
Pakistan, 2026
In 2024 as Lead — Customer Success at Devsinc I managed a portfolio of 90 clients focused on...
Show more
Enterprise Customer Success — proactive engagement & recovery
Restored enterprise trust and prevented churn
Pakistan, 2023
As Lead — Customer Success at Devsinc I rebuilt an enterprise customer's confidence by listening...
Show more
My values
Customer-Centricity
Collaboration
Empathy
Problem Solving
Open Communication
Education
Riphah International University
MS in Management Sciences
2023
Certifications & Qualifications
Certified Customer Success Manager (CCSM Level 1 & 2)
SuccessHACKER2026
Cisco Customer Success Manager (DTCSM)
Cisco2026
Intro to GenAI for Customer Journey Mapping & CX
2025
Language(s) I speak
English
Fluent
Urdu
Fluent