Sebastian Alfonso Pomares Carrillo
Sportsbook manager — daily ops & VIP care; resolved market outages; 3-year operator
Mexico City, MX
Full time
On-site/Hybrid/Remote
I run daily sportsbook and customer-service operations, directing workflows and VIP client services to boost retention and loyalty. As sportsbook manager...
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My Career Journey
1/1
SPORTERIA
Sportsbook Manager
Dec 2021 - Mar 2026 | 4y 3m
Ciudad de Mexico, MX
Directed daily sportsbook and customer-service operations, streamlined workflows, and led customer-acquisition and retention campaigns to boost player engagement. Managed VIP accounts and high-value client...
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Customer Service
Engagement Skills
Most proud of (2/3)
1st
Built and launched a small online casino that ran successfully with limited users until Mexican regulations forced closure.
2nd
Founded and ran a community shoe-cleaning service in my town, sustaining operations and celebrating our 3rd anniversary in August.
Career Highlights
1/2
Small casino — product launch & regulatory closure
Launched a compact casino product in Mexico
Chihuahua, MX, 2024
I designed and launched a small online casino that operated reliably with a modest user base....
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Founder — local microbusiness, customer-focused
Built a community shoe‑cleaning venture to its 3rd year
Chihuahua, MX, 2023
I started a small shoe-cleaning project in my town and focused on consistent quality and customer...
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Fun fact about me
In August I celebrated the 3rd anniversary of a little shoe‑cleaning project I run in my town.
Education
UACH
Geological Engineering
2020
Certifications & Qualifications
Drilling and Blasting in Mines and Related Regulations
2026
Logistics and Supply Chain Management Certification
2026
Industrial Safety Fundamentals Course
2026
English proficiency: C1 level certified
2026
Language(s) I speak
English
Fluent
Spanish
Fluent