Manage casino operations by analyzing game performance, optimizing catalog placement, coordinating with providers to improve profitability, executing tournaments and free-spin campaigns, partnering with...

Developed leadership training programs, analyzed data to identify improvement areas, enhanced customer experience and KPIs, implemented data-driven strategies for team leaders and improved operational...

Advised online gaming industry companies on platform improvements, payment service providers, talent acquisition, software selection, risk management, anti-fraud strategies, customer service best practices,...

Designed and executed B2B strategies, optimized sales and marketing operations, increased revenue and market reach, and led cross-functional teams to deliver seamless customer experiences.

Led platform build-out, integrated multiple providers, built support center, hired and trained staff, improved KPIs and revenue at land-based operations, established KYC, AML, risk management, and anti-fraud...

Managed a live casino studio, oversaw staffing and training, collaborated on business development and technical integrations, improved customer service and revenue, enhanced promotions, implemented anti-fraud,...

Customer retention, account maintenance, staff training and supervision, KPI monitoring, and quality assurance.