Google Project Management: Professional Certificate

Strategic Customer Success Manager with over 5 years of experience in B2B SaaS, managing portfolios up to $2M ARR across multiple regions including the USA, APAC, and EMEA. Demonstrated strengths in portfolio management, renewal and expansion strategy, and cross-functional collaboration. Notable achievements include maintaining a 95% renewal rate, achieving 118% net revenue retention, and consistently increasing ARR by 20%. Passionate about leveraging data-driven insights and continuous process improvement to deliver value for customers and drive company growth. Motivated by impactful client relationships and seeking to further expand expertise in customer success leadership.

Owned and grew a $2M ARR client portfolio across multiple industries and regions, acting as a trusted advisor through strategic engagement and ongoing value-driven communication. Achieved a 95% renewal rate through proactive risk management and executive alignment. Improved onboarding processes, reducing time-to-value by 20%. Delivered strategic recommendations to stakeholders and drove a 20% ARR increase via cross-sell opportunities. Led upsell and cross-sell efforts, resulting in 118% net revenue retention.

Strategic Customer Success Manager

Managed and expanded a $1M ARR customer portfolio across multiple regions. Maintained strong stakeholder relationships and a 92% renewal rate. Drove a 15% increase in customer ARR with tailored strategies and performance monitoring. Acted as the voice of the customer to product and implementation teams, reducing time-to-value by 15%. Executed upsell and cross-sell initiatives resulting in 110% NRR.