Roy Shelly
Customer success leader bridging clients and teams for operational excellence.
Modi‘in Makkabbim Re‘ut, IL
Full time
Hybrid/On-site/Remote
Customer Success and Operations Manager with a strong background in driving customer satisfaction, product adoption, and seamless delivery of complex solutions....
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My Career Journey
1/4
Tailor Brands
CX Team Lead
Mar 2023 - Present | 3y 7m
Tel Aviv, IL
Led a team of six focusing on KPIs like CSAT and SLA; improved CSAT by 35% through AI-powered support bots. Managed a 20-person outsourced Tier 1 support team. Analyzed operational and product data with...
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Track160
Head of Customer Success and Operations
Feb 2023 - Jan 2025 | 1y 11m
Tel Aviv, IL
Led customer success and operations for a sports-tech platform. Managed customer relationships, led a 6-person international team, and an outsourced 20-person NOC & QC operation. Drove performance against...
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Track160
Operations Specialist & Technical Account Manager
Jul 2021 - Feb 2023 | 1y 7m
Tel Aviv, IL
Maccabi Haifa
Football Analyst (Part-Time)
Apr 2021 - May 2022 | 1y 1m
Haifa, IL
Analyzed match footage and produced video breakdowns to support players and coaches. Helped drive team success, including winning the Israeli Premier League and qualifying for the Conference League group...
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