Dean's List – Vice President's Award (twice)

Practical Internship

A highly motivated dual-major BA graduate in Political Science and Sociology (Communication & Media track) with practical experience in digital client service, CRM systems, technical support, and process operations. Recognized for strong analytical thinking, quick learning, and excellent interpersonal skills. Demonstrated leadership and high achievement in academic studies, with hands-on internship experience. Aims to leverage digital operations expertise and client management strengths to advance in a technology-driven environment.

Provided multi-platform client support and technical assistance for the company's web and app environments. Operated several systems including Glassix, CRM, and BO simultaneously, efficiently resolving varied customer issues and ensuring high satisfaction levels.

Customer Service & Support Representative

Delivered comprehensive support and service across issues involving TV, internet, and phone. Excelled in remote work environments with platforms like CITRIX, CRM, and BUMPYARD. Developed strong verbal communication and independent work skills.

Customer Service Representative

Managed compulsory personnel administration at a division HQ, operated ERP systems, and handled dynamic HR processes.