Rehab Ashraf Rashad Mahmoud
Compliance-focused specialist with expertise in KYC, AML, and back-office operations.
Compliance-focused professional with extensive experience in underwriting quality reviews and back-office operations for UAE and Egypt markets. At Paymob,...
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My Career Journey
1/7
Paymob
Global Quality Assurance and Training Senior Specialist - Backoffice & Underwriting - Egypt, UAE
Jul 2024 - Present | 1y 10m
El-Sheikh Zayed, EG
Reviewed underwriting cases for UAE merchants to ensure alignment with internal policies, KYC standards, and risk control requirements. Performed quality reviews on back-office operations for Egypt and...
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Paymob
Global Back Office Senior Specialist - Operations
Apr 2022 - Jul 2024 | 2y 3m
El-Sheikh Zayed, EG
Led and managed a team of back-office professionals, prepared KPIs, and supported training. Managed Freshdesk tickets for Egypt, KSA, UAE, and Oman. Spearheaded onboarding for new merchants, investigated...
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Paymob
Merchants Support Associate
Jan 2021 - Apr 2022 | 1y 3m
El-Sheikh Zayed, EG
Handled inbound and outbound calls, provided exceptional service, coached agents, resolved inquiries, and collaborated with teams to address escalated issues.
Falcon group
Telesales Agent
Jul 2020 - Dec 2020 | 5m
Real Soft House
Customer Service Representative & Receptionist
Sep 2017 - Dec 2019 | 2y 3m
Etisalat Egypt
Customer service Representative
Jun 2017 - Sep 2017 | 3m
Xceed
Customer service Representative
Jun 2016 - Jan 2017 | 7m
Education
Capital University
Business Information System
Ongoing
Cairo University
Public law, administrative law
2020
Cairo University
Laws
2016
Certifications & Qualifications
Foundation in AML & KYC
KYC Lookup – Online2024
Top 10 Skills for FinTech Analysts
LinkedIn2023
Foundations of Business Banking
LinkedIn2023
Learning Secure Payments and PCI
LinkedIn2023
Language(s) I speak
English
Intermediate
Arabic
Fluent