VIP Account Manager experienced in player engagement, retention, and community management. At Moon Active, I build relationships with high-value players and partner with Product and Analytics to enhance user experience. Prior roles at monday.com and Deloitte honed my skills in customer success, communication, and training. I thrive on problem-solving, leveraging data to increase retention, and continually seeking opportunities for growth and innovation in fast-paced environments. My goal is to lead high-impact account teams and drive exceptional client outcomes.

Managed relationships with high-value players, delivered personalized VIP experiences, partnered with cross-functional teams to translate feedback into product improvements, monitored engagement trends and KPIs, managed VIP communities, responded to inquiries for high satisfaction, contributed to engagement strategies, and provided actionable gameplay feedback for enhancements.

VIP Account Manager

Provided end-to-end support, acted as liaison between customers and internal teams, managed bug lifecycle, created knowledge base documentation, advised on new features, demonstrated problem-solving and communication skills in a SaaS environment, used help desk software including Zendesk.

Customer Experience Advocate

Worked on transformation projects in financial services, implemented communication and engagement strategies for regulatory compliance, developed cross-business training and upskilling, managed large networking events and budgets, mentored new employees, created targeted communications for organizational changes.