Raz Mezer
ServiceOps Engineer bridging technical solutions with client success.
Full time
Hybrid
ServiceOps Engineer with over 4 years of experience supporting B2B clients in the tech and operations domain. Proven track record at NeoGames and Commbox,...
Show more
My Career Journey
1/2
NeoGames (Aristocrat - Interactive)
ServiceOps Engineer
Feb 2024 - Present | 2y 8m
Tel Aviv, IL
Served as the primary technical point of contact for international B2B gaming operators and regulators, provided technical guidance, ensured 98%+ SLA performance, created training materials, led customer...
Show more
Commbox
Technical Support Engineer
Sep 2022 - Feb 2024 | 1y 5m
Herzliya, IL
Delivered advanced remote technical support and training to enterprise customers, boosting customer retention by 15% through a feedback initiative, maintained 95% customer satisfaction, and conducted onboarding...
Show more
Customer Service
Empathy
Rapport Building
Accountability
Teamwork
Results Focused
Most proud of (2/3)
1st
Led resolution of a six-month production incident, pushing a rapid fix that restored client revenue and usability.
2nd
I delivered remote support and tailored training at Commbox, boosting customer retention 15% and keeping 95% satisfaction.
Career Highlights
1/2
Incident lead — coordinated stakeholders to restore client feature
Led recovery of a nearly 6‑month production incident
Tel Aviv-Yafo, IL,
In my role on the production team I led the response to an incident that had persisted for almost...
Show more
Trusted colleague and informal mentor who improves team morale
Built a supportive, collaborative team culture
Tel Aviv-Yafo, IL,
As a teammate I consistently support colleagues both professionally and personally, stepping...
Show more
