Raymundo Castillo
Driving customer experience excellence through Lean Six Sigma and process improvement.
Monterrey, MX
Full time
Remote/On-site
Experienced operations leader with a strong Lean Six Sigma background, Raymundo Castillo has successfully managed cross-functional teams and implemented...
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My Career Journey
1/8
ResultsCX
Site Director
Aug 2022 - Present | 4y 1m
San Pedro NL, MX
Responsible for Monterrey startup, overseeing a contact center with 250 FTEs. Executed CRM Software Genesys Implementation. Successfully launched 150 FTEs across 3 LOBs. Improved VOC by 20% by reducing...
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Atento Mexico
Service Delivery Director
Nov 2021 - Aug 2022 | 9m
Mexico City, MX
Responsible for 2 site locations and 6 clients. Oversaw a contact center with 2500 FTEs. Increased client collections by 15%. Managed revenue generation and cost control. Led a revenue retention project...
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Concentrix
Director of Operations/Country Lead
Aug 2020 - Oct 2021 | 1y 2m
Mexico City, MX
Responsible for Mexico startup, overseeing a contact center with 450 FTEs. Drove process improvement as a Six Sigma practitioner. Increased headcount from 250 to 450. Started bilingual campaign with 100...
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Perfect Smile Braces
Operations & CI Director
Oct 2018 - Aug 2020 | 1y 10m
New York, US
Responsible for the operation of 3 clinics in Bronx, NY. Developed business intelligence through Power BI. Analyzed data sets to identify trends, leading to a 15% increase in sales. Implemented Six Sigma...
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Sitel
Operations & CI Director
Dec 2008 - Oct 2018 | 9y 10m
Monterrey, MX
Held multiple roles: Operations Director (Mexico City), Regional Quality Director (NA & LATAM), Site Director (San Pedro Monterrey NL.), Regional Process Improvement Program Manager. Successfully moved...
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Johnson Controls Mexico (YORK)
Lean Six Sigma Black Belt
May 2007 - Dec 2008 | 1y 7m
Monterrey, MX
KEMET Mexico
Black Belt/Process Engineer
Feb 2005 - Apr 2007 | 2y 2m
Monterrey, MX
Johnson Controls Mexico
Lean Six Sigma Black Belt
Jul 2002 - Feb 2005 | 2y 7m
Monterrey, MX
Education
EGADE School of Business
Master in Manufacturing Business Management
2009
Johnson Controls
Lean Six Sigma Black Belt
2005
Tecnológico de Monterrey
Bachelor of Electronics and Communications Engineering
2002
Certifications & Qualifications
Six Sigma Certification
Johnson Controls2026
Language(s) I speak
Spanish
Fluent
English
Fluent