Top Performer of the Month

Excel: Advanced Formulas and Functions

Financial Promotion and Marketing Compliance

Customer Service Professional Certificate

Results-driven Compliance & Risk Operations Specialist with over 4 years of experience in AML, KYC, EDD, OSINT investigations, transaction monitoring, and regulatory compliance. At Deriv, led AML/EDD investigations, automated workflows, and optimized compliance operations for high-volume checks. Previously recognized as a Top Performer at Concentrix for exceptional moderation speed and accuracy. Adept at building automated solutions, developing SOPs, and enhancing compliance frameworks. Motivated by the challenge of reducing operational risks and ensuring regulatory adherence across global jurisdictions. Aspires to further strengthen compliance governance and drive innovation in risk management.

Led AML/EDD investigations, detecting forged documents, IP mismatches, sanctions/PEP hits, unauthorized withdrawals, and partner fraud. Drafted SARs for MLRO and management review, presenting complex findings in weekly compliance meetings. Automated workflows using advanced Excel formulas and AI tools, saving 2 hours weekly per officer. Reduced unnecessary KYC document rejections by ~30% through global document-type analysis and standardized acceptance guidelines. Developed trackers and monitoring tools, improving data accuracy in registers. Optimized compliance operations for 10,000+ annual checks, reducing review time from 1 hour to 15 minutes. Enhanced partner onboarding by halving follow-up and termination communication time. Collaborated with internal auditors and cross-functional teams to resolve escalations and support audit cycles.

Compliance Operations B2B Executive

Moderated an average of 45 videos per hour, increasing productivity to 120 videos per hour during peak activity while maintaining 98% accuracy. Recognized as a Top Performer multiple times for exceptional speed, quality, and consistency. Maintained an average 20-second handling time per case, contributing to strong SLA adherence. Reduced SLA risks by conducting root-cause analyses and delivering daily refresher materials. Mentored approximately 20 moderators, supporting their development through coaching sessions and monthly assessments. Designed and shared daily learning materials to reduce repeated mistakes and strengthen policy comprehension. Assisted QA teams with root-cause analysis and contributed to quality trackers.