At UL Solutions, I elevated the corporate customer experience by streamlining certification processes and integrating Salesforce for precise case management. My proactive coordination with technical and...

At Beat, I tackled complex account and payment challenges with empathy and analytical precision. By collaborating with regional teams and de-escalating sensitive cases, I consistently improved resolution...

At Uber, I delivered specialized support to driver-partners and led pop-up engagement events during the Mexico City launch. I also provided key peer training that streamlined onboarding processes and reinforced...

At Western Union, I managed intricate international money transfer cases while mentoring new agents as a floor walker. My proactive, service-focused approach improved efficiency and established strong...

I built a strong foundation in customer service during my early career in hospitality and tourism, working with companies like TTEC, ATENTO, and Holiday Inn. I enhanced my bilingual communication skills...