Rachel Polin
Driving customer success through data-driven lifecycle marketing and support leadership.
Tel Aviv-Yafo, IL
Full time
Hybrid
Lifecycle Marketing Manager with experience at Similarweb leading customer onboarding, retention, and support initiatives. Previously excelled as VIP Account...
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My Career Journey
1/4
Similarweb
Lifecycle Marketing Manager
Nov 2025 - Present | 11m
Designs and manages automated customer playbooks and email journeys to improve onboarding, adoption, and retention. Collaborates with Sales Ops and Product teams on data integration for targeted campaigns...
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Similarweb
Technical Support Engineer
Nov 2024 - Nov 2025 | 1y
Developed and enhanced internal support resources, improved onboarding, and team workflows. Trained global staff, mentored specialists, managed complex inquiries, utilized SQL for data validation, and...
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Similarweb
Product Support Specialist, Tier 1 Team Lead
Sep 2023 - Nov 2024 | 1y 2m
Interviewed and evaluated candidates, delivered top-rated client support, maintained an internal knowledge base, and developed deep product expertise that contributed to product development.
Gliding Deer
VIP Account Manager
Oct 2021 - May 2023 | 1y 7m
Created and managed relationships with VIP clients, developed targeted retention strategies, implemented reactivation processes, and ensured high retention and satisfaction rates.
