Led Customer Success operations in Peru with over 2000 clients. Accountable for country renewal rate KPIs. Led onboarding and Customer Success teams and monitored account status and lifecycle activities....

Led digital solutions commercial management, coordinated prospecting strategies with SDRs and BDRs, negotiated with new leads and clients, managed service implementation, and achieved 200% sales in the...

Managed Outplacement services sales, coordinated product delivery, closed first sale within 15 days of tenure, and achieved USD 5,000 in cross-selling within the first quarter.

Created Peru’s commercial budget, prospected and secured commercial meetings, led pilot projects for clients, managed brand positioning on digital channels, executed 6 pilot programs, and secured a 3-year...

Managed renewal and cross-selling targets, oversaw key client portfolio, developed customer loyalty strategies, delegated support tasks to operational teams, achieved 84% and 88% annual profitability (2018...

Ensured 100% execution of client lifecycle activities, managed client portfolio in Peru, planned loyalty strategies, implemented IT updates, provided training, and supervised the customer service team...

Generated consumption status reports, conducted client training and follow-ups, executed loyalty programs and lifecycle tasks, and implemented regional customer service processes.

Member of the Life Insurance sales force, trained in sales techniques and product knowledge, advised and sold various insurance products, built long-term customer relationships, and met sales targets with...

Retained and negotiated with clients at risk of cancellation, managed account renewals and protection, achieved an average 22% retention rate, exceeding 30% in Q2 2013.