Pedro G. D’Agostino
Bilingual customer service pro optimizing e-commerce & global operations.
Buenos Aires, AR
Full time
Remote/Hybrid/On-site
Experienced bilingual professional with a decade in customer service, e-commerce, operations, and international logistics across Latin America, the US,...
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My Career Journey
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1/7
Taimi: LGBTQ+ Dating App
Customer Service & Content Moderator
Jun 2024 - Present | 2y 4m
Daily moderation and monitoring of content, management of 300–500 tickets monthly via CRM, tracking KPIs such as accuracy and response time, collaborating with support teams to improve user satisfaction,...
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JUSTINE RODGERS SIGNATURE INSURANCE LLC
Customer Service
Jun 2022 - Jun 2024 | 2y
Provided bilingual support to global clients, managed policy renewals and payments, administered CRM and insurance documentation, coordinated with insurance and mortgage entities, issued certificates and...
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Rowsport SA
Customer Service, E-commerce Operations & Logistics Coordinator
Jan 2017 - Dec 2022 | 5y 11m
Led foreign trade, sales, and customer service, developed and managed e-commerce, provided post-sales support, managed inventory and orders, negotiated with suppliers, coordinated international logistics...
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Blended.com.ar
Account Manager
Mar 2016 - Oct 2017 | 1y 7m
Executed marketing and sales strategy for education sector app, developed tailored sales proposals and products, handled customer follow-up and post-sales.
Rocklaif S.A.
Account Management
Jun 2012 - Oct 2016 | 4y 4m
Founded and ran textile venture, developed apparel lines, managed procurement, sales, distribution, marketing, and social media communication.
Graneles de Argentina
International Trade Operations
Feb 2011 - Mar 2014 | 3y 1m
Managed international contracts and export documentation, coordinated international cargo and logistics, oversaw invoicing and administration, facilitated communication with clients and suppliers.
Brokers Universales de Reaseguros S.A.
Account Executive
Jun 2010 - Dec 2010 | 6m
Handled insurance documentation translation and management, built relationships with international (re)insurance companies, provided administrative support and invoicing.
Multitasking
Customer Service
Problem Solving
Results Focused
Time Management
Detail Oriented
Collaboration
Goal-Oriented
Most proud of (2/3)
1st
Raised my KPI performance to 98.3%, exceeding supervisor targets through focused process improvements.
2nd
Resolved an e-commerce stock error by negotiating refund, discount and one-month wait to secure delivery.
Career Highlights
1/1
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Negotiated refund, discount and delivery for client complaint
Resolved e‑commerce stock error and retained customer
Argentina,
In an engagement with an e‑commerce client I managed a customer complaint caused by a stock error....
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My values
Customer Satisfaction
Problem Solving
Initiative
Education
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St. Catherine’s Moorlands School
Ongoing
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Universidad del Salvador
International Trade
2014
Language(s) I speak
Spanish
Fluent
English
Fluent