Operations Director with a strong focus on growth, coaching, and performance excellence. Specialist in management, sales strategy, and financial optimization,...
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My Career Journey
1/3
InteliBPO
Director
Feb 2025 - Jan 2026 | 11m
my role as a Director was centered on driving results through strategy, leadership, and execution. I ensured that the organization operated efficiently, delivered high-quality service, and maintained strong...
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Teleperformance
Director
Apr 2019 - Jan 2025 | 5y 9m
Colombia, CO
As a Director at Teleperformance, my role had a strong focus on global financial performance and large-scale implementations across multiple regions. I was responsible for managing the gross margin of...
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Convergys
Senior operations manager
Jan 2015 - Nov 2018 | 3y 10m
Colombia, CO
As a Senior Operations Manager, I focused on driving sales performance, team development, and strong client communication. I was responsible for managing KPIs, ensuring targets related to revenue, conversion,...
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Leadership Development
People Management
Coaching
Accountability
Sales
Analytical Thinking
Executive Presence
Most proud of (3/3)
1st
Leading the successful implementation of new operations across multiple countries, ensuring high per
2nd
Building and developing high-performing teams through coaching and accountability, significantly imp
3rd
Driving revenue growth and operational efficiency by designing and executing effective sales and fin
Career Highlights
1/1
Driving high-performance teams, revenue growth, and operational excellence through coaching and strategy
Global Operations Implementation & Growth Leader
Global, 2026
Successfully built and scaled operations from the ground up, transforming teams into high-performing...
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Fun fact about me
I love coaching people and seeing them grow—almost as much as I love a good coffee and a fast-paced workday.