Cambridge Exam

Hospitality and tourism graduate with over three years of experience in luxury guest services and front-of-house operations. Proven track record as a receptionist at St. Regis Mardavall (Marriott) and Vida by UM, excelling in guest relations, attention to detail, and operational support. Adept at managing reservations, coordinating VIP logistics, and delivering memorable experiences for international clientele. Recognized for professionalism, adaptability, and strong communication skills. Motivated to grow into leadership roles within the hospitality industry, consistently delivering value through customer focus and operational efficiency.

Delivered exceptional service at a five-star luxury resort restaurant, ensuring seamless experiences for international guests. Used POS to handle transactions, managed reservations and special requests, resolved guest issues promptly, collaborated with multiple departments, assisted with VIP arrivals, coordinated logistics for VIP guests and senior stakeholders, and provided administrative and operational support.

Receptionist

Managed reservation system and guest flow for a high-end, high-volume restaurant. Coordinated daily bookings, supported event logistics, handled inquiries, provided on-site support for private events, tracked guest volume for planning, and maintained a welcoming atmosphere with personalized attention.