Provided professional support to customers while handling sensitive information with confidentiality. Prioritized multiple requests while meeting SLA.

Coordinated strategic alignment between business and technology divisions, ensuring on-time delivery of technical roadmaps. Collaborated with vendors, including managing accounting and contracts. Streamlined...

Setup and managed a new operational team responsible for cyber-supporting systems. Defined comprehensive SLA frameworks and strategic KPIs. Conducted status meetings, sprints, and deadline management with...

Member and team leader of an operating team responsible for management of virtual production environments, storage arrays, SAN environments, and backups.