Customer Service / Escalation + Technical Agent with extensive experience at eToro. Previously served as Deputy Chief Security Officer at Ben Gurion Airport and El Al – London Station, demonstrating adaptability, advanced technology operation, and leadership in multilingual settings. Recognized for high productivity, excellence, and the ability to support and train peers. Motivated by continuous growth, team collaboration, and a vision for efficient problem-solving in high-stress environments.

Focal point for peer knowledge and assistance, providing training and support for new technical staff. Delivered exceptional customer service through effective communication and prompt resolution of inquiries. Operated multiple investigation tools including Backoffice, SQL reports, Jira, Splunk and MixPanel. Managed escalated user complaints in compliance with regulatory requirements. Demonstrated independence and teamwork, upholding high productivity and quality standards.

Customer Service / Escalation + Technical Agent

Worked with tight schedules in day and night shifts, operated advanced technologies, and adapted to a multi-lingual work environment.

Deputy Chief Security Officer

Relocated to London for the position. Provided maintenance and operated advanced technologies, managed tight schedules, and used native proficiency in English and Hebrew. Delivered security services to passengers and assisted those in need. Responsible for new employee training and airport post internet network maintenance.

Provided 24/7 security and First Aid support, assisted people in need, qualified to possess a firearm, and completed First Aid courses.