Oluwafemi Samuel Shobiye
Results-driven Operations Specialist optimizing efficiency and customer satisfaction.
Poznan, PL
Full time/Part time/Project based
Remote
Operations Specialist with over 5 years of experience in claims handling, risk assessment, compliance, and financial processes. Recently at TaskRabbit,...
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My Career Journey
1/5
TaskRabbit Sp.z.o.o
Claim and Risk Operation Specialist
Nov 2023 - Present | 2y 6m
Warsaw, PL
Facilitated taskers’ registration process through personalized calls, optimized task funnel progression, and spearheaded initiatives that enhanced conversions and minimized cancellations across six European...
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Wayfair Sp.z.o.o
Task Logistics Operation Representative
Apr 2022 - Oct 2023 | 1y 6m
Warsaw, PL
Cultivated and maintained current knowledge of diverse product and service offerings, ensuring comprehensive support for customer inquiries and needs. Supported customers with post-order issues through...
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Vonage
Business Development Representative
Aug 2021 - Mar 2022 | 7m
Poznan, PL
Identified, researched, and qualified prospective clients through outbound calls, emails, and LinkedIn outreach. Engaged with decision-makers to understand business needs, positioned cloud communication...
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Wayfair Sp.z.o.o
Digital Chat Agent
Feb 2021 - Jul 2021 | 5m
Warsaw, PL
Cultivated and maintained current knowledge of diverse product and service offerings, ensuring comprehensive support for customer inquiries and needs. Supported customers with post-order issues through...
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Lafarge Africa Plc
Branch Customer Service Representative
Jan 2019 - Dec 2020 | 1y 11m
Ibadan, NG
Cultivated and maintained current knowledge of diverse product and service offerings, ensuring comprehensive support for customer inquiries and needs. Managed incoming customer calls, addressed inquiries...
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Education
Poznan University of Life Science
2022
Federal University of Agriculture Abeokuta
2015
Language(s) I speak
English
Fluent
Polish
Intermediate