Customer-focused Social Media Manager fluent in Polish and English with over 3 years of experience in community engagement, account management, and brand partnership coordination. Extensive background in Tourism & Hospitality Management, complemented by proven results in social media growth, cross-platform communication, and analytics-driven strategy. Excels under pressure, maintains a consistent brand voice, and seeks opportunities for professional growth and innovative content delivery.

Handled daily messages and comments across TikTok and Instagram for 26,000+ followers, provided timely and accurate responses, maintained brand-aligned communication, defined target audience profiles, adjusted strategies based on analytics and feedback, and managed cross-platform presence with consistency.

Content Creator and Community Manager

Coordinated with brand partners on product placements, managed expectations, resolved partner queries, tracked KPIs monthly using insights tools, and identified improvement areas to enhance quality and audience engagement.

Social Media Growth and Brand Development Specialist

Served as primary contact for client inquiries via social media, coordinated content to represent products and drove client conversions, published scheduled content on TikTok and Instagram, and demonstrated reliability and process adherence.