Ofelia Elizabeth Ortega Santander
Risk and compliance leader skilled in process mapping and regulatory governance.
Mexico City, MX
Full time
On-site/Hybrid/Remote
Experienced risk and compliance professional with over 10 years in financial services and hospitality sectors. Most recently specialized as a Risk, Processes,...
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My Career Journey
1/4
Grupo BD / Atelier de Hoteles
Risk, Processes and Compliance Specialist Sr
Dec 2024 - Apr 2026 | 1y 4m
Documented processes, policies and manuals; identified risks and implemented COSO model controls; managed internal and external audits; drove continuous improvement and applied internal control methodologies;...
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Grupo Financiero Santander México, Dirección General Adjunta de Riesgos
Gerente Políticas y Gobierno de Riesgos
Dec 2018 - Jul 2024 | 5y 7m
Ciudad de México, MX
Aligned risk policies and procedures to local and European regulations; prepared corporate compliance reports for Spain; documented processes and identified risks; generated executive reports; managed...
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Grupo Financiero Citibanamex, Dirección de Banca Digital, Apps, ATMs y SABs
Supervisor Control y Procesos y Third Party Management / Service Level Agreement
Sep 2016 - Oct 2018 | 2y 1m
Ciudad de México, MX
Documented processes and generated flow diagrams; performed risk detection using MCA; executed periodic controls testing and managed issues/action plans; attended audits from CNBV, Banco de México and...
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Grupo Financiero Citibanamex, Dirección de Atención de Aclaraciones y Quejas del Cliente
Supervisor de Control Interno y Cumplimiento de Políticas de Grupo Citi
Nov 2013 - Jan 2016 | 2y 2m
Ciudad de México, MX
Implemented MCA, identified process risks, reviewed information security policies, supervised internal controls, handled regulatory and external audits, documented processes, managed user access reviews,...
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