Responsible for global safer gambling casework across multiple markets. Monitored and managed players showing markers of harm, conducted KYC and SoF checks, handled high-risk customer cases, and ensured...

Led complex risk assessments and case escalations. Conducted EDD, developed strategies to reduce high-risk activity, audited internal processes, liaised with regulators, and supported improvements in transaction...

Evaluated player behavior trends, escalated cases of potential gambling harm, acted as liaison on compliance matters, delivered onboarding training, created SOPs, and streamlined data tracking tools to...

Performed internal audits to ensure AML/KYC procedures were applied. Identified and reported suspicious transactions, maintaining a proactive compliance culture.

Conducted audits for financial clients, advised on internal controls and risk mitigation, and delivered recommendations for compliance with financial and regulatory frameworks.

Led customer service operations, managed escalations, and ensured post-service satisfaction.