Created clear and accurate written responses for complex customer escalations, used AI-assisted tools to research issues, improve messaging, and maintain a consistent brand tone, collaborated with multiple...

Supported international casino and sportsbook players through live chat and email, gained strong knowledge of iGaming products, promotions, KYC, payments, and responsible gambling, translated complex bonus...

Presented live casino games to an international audience, adapted tone and delivery to create professional and engaging experiences, worked accurately under pressure in a fast-paced and regulated environment,...

Developed strong attention to detail and problem-solving skills, worked under strict procedures and high responsibility.

Created landing-page copy, automated email sequences, and social media content, developed campaigns for audience acquisition, analyzed user behavior and refined messaging based on engagement and conversion,...