Drove UX research and product definition for a complex cyber system supporting emergency response, achieving a 130% user adoption increase. Utilized observation, interviews, journey mapping, and event...

Owned UX/UI for a mobile-first SaaS platform, revamping information architecture and user flows for improved usability and scalability. Established design system foundations and collaborated closely with...

Led rebranding and established a new visual identity for a bilingual e-commerce site. Improved core flows for senior users and drove a 25% increase in user engagement through accessibility testing.

Directed the design of a mobile-first community platform for mental health, used by major organizations. Created SaaS user flows and journey maps, producing comprehensive wireframes and mockups in Fig...

Designed and shipped the UX/UI for iFind, a crisis-response platform launched within 14 days. Integrated over 10 data sources for improved usability, reducing duplicate records by 60% and supporting adoption...

Scaled Lotus, an operational retrieval system, from 15 to over 4,000 daily users with the TSG dev team. Conducted UX research and built training tools to support feature adoption and error reduction.