Managed Enhanced Due Diligence processes for clients, mainly PEPs, to mitigate risks such as money laundering and terrorist financing; coordinated compliance projects, developed auditors' plans, conducted...

Led a team of 15 in the KYC unit for Personal Loans and Credit Cards, monitored KPIs, prepared executive statistical reports, and provided regular coaching and feedback to optimize team performance.

Led the Account Protection team overseeing client account safety from fraud and scams, managed a team of 15-20 agents, delivered operational reports, coached team members, and ensured resolution of daily...

Conducted international audits across multiple business units, identified operational risks, developed improvement proposals, and presented audit results to management with comprehensive supporting ev...

Acted as national and regional compliance leader, coordinated international projects, created databases for impact analysis, developed tools for process improvement, and presented findings to regional...

Managed a team of 50, drove achievements in quality and productivity, developed macros and automated KPIs, and provided support and feedback to agents.