Managed a global vendor team of 88, restructured teams for budget alignment, led Azure fraud operations, automated processes reducing manual reviews by 40%, consolidated reporting to improve data accuracy...

Led a team of analysts, implemented advanced ML algorithms to cut fraud by 25%, improved key metrics and OKR dashboards, reduced reporting workload by 45%, and coached team members into leadership roles,...

Directed fraud prevention for Azure and Office 365 across APAC and Americas, delivered actionable risk insights, fostered cross-regional strategy, and reduced fraud losses by 33% while mentoring analysts...

Analyzed risk factors, prevented high-volume fraud, became SME in Commercial and Consumer sectors, trained junior staff, and achieved global accuracy and volume records within the team.

Managed premier contract incidents in Brazil, enhanced customer satisfaction and feedback by 30%, accelerated incident resolution by 22%, and created a comprehensive reporting system.

Designed targeted marketing campaigns, managed Spanish and Portuguese content, increased seminar attendance by 40% through effective event marketing strategies.